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| | Best shops for furniture and homeware revealed (8th Apr 22 at 1:50am UTC) |   | Best shops for furniture and homeware revealed
To find out which furniture shops are leaving customers satisfied and which are leaving a lot to be desired, Which? surveyed more than 11,000 people in September 2021 about their online and in-store shopping experiences buying furniture and homeware over the previous six months.To get more news about China Furniture Factory, you can visit beour.com official website.
Here, we reveal the furniture shops and websites getting it right, plus expert tips for improving your home on a budget.To find out how all 50 stores – including TK Maxx, Ikea and Dunelm – scored, and to discover retailers’ star ratings for value for money, product quality, customer service and returns, among other measures, visit our guide to the best and worst homeware and furniture shops.
*Results based on a September 2021 survey of 11,632 people (4,161 Which? Connect panelists and 7,471 members of the UK public). *Customer score based on a combination of customer satisfaction and likelihood to recommend the retailer.
John Lewis is nothing if not consistent with shoppers, according to our survey, yet again taking the prime spot in our table with a top-class customer score of 85%.
Both John Lewis and Lakeland have been named Which? Recommended Providers (WRPs) for furniture and homeware for the second year in a row. Along with The White Company, they not only wowed customers but also met the high standards our researchers look for when choosing retailers to recommend.
An impressive 95% of John Lewis shoppers were happy with the selection of products on offer, while 89% were positive about the customer service.
However, others lamented the closure of their local branches, with store closures and job cuts making headlines this year. The retailer has countered the negative press with intriguing hints at how it plans to shake up its business model, from building rental properties that will be kitted out with John Lewis products to launching its ‘Anyday’ range, which John Lewis claims offers prices 20% lower than its other own-label lines.
The vast majority (93%) of shoppers in our survey rated John Lewis’ value for money positively, so while no one specifically mentioned buying an ‘Anyday’ product, perceptions of the retailer’s overall value for money are good.
British kitchen and homeware retailer Lakeland dazzled shoppers, scoring 84% overall and achieving nearly a full house of five-star feedback on all measures we asked about.
This Which? Recommended Provider also achieved the highest proportion (98%) of positive ratings for aftersales service and returns of any retailer in our survey. That’s perhaps unsurprising, given its no-quibble three-year guarantee on all products.
One QVC shopper who bought bedding said that they like being able to see the products on TV before buying, as they ‘get to see what they look and feel like’, adding that its ‘quality is always good’.
The retailer scored higher than any of its competitors for product quality and staff helpfulness/knowledge, which impressed 98% and 97% of shoppers respectively. One called the team ‘efficient and friendly’, praising the fact that they can ‘always speak to employees on free phone’. | |
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ultimateflooring
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